Welcome to www.thesurreyhairclub.co.uk. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Surrey Hair Clubs relationship with you in relation to this website.
The term “Surrey hair club” or “us” or “we” refers to the owner of the website whose registered office is 29 Waverley Road, Weybridge, Surrey, KT138UT. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The Surrey Hair Clubs prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Contacting The Surrey Hair Club
If you wish to speak to a member of our sales team to place an order over the telephone, please call us on 07842701855. Please note that calls may be recorded. You can also reach us via email on becky@thesurreyhairclub.co.uk We aim to respond to all emails within 1 working day.
General Information
Before using the product you should check that you are happy with the item first. Any discrepancies in the colour or style are resolvable, however the item must return to us unopened and in its original condition for us to be able to help. Please check the colour and the style before opening the packaging to avoid not being able to return the item to us.mOur products are for professional use only, and The Surrey Hair Clubs accepts no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the salon extensionist, and client contract, and are thus the absolute responsibility of the salon/hair extensionist. Our hair extensions require specific maintenance to ensure their quality and therefore we would only recommend using products available for purchase from us, as they have been specifically designed for use with our extensions. Should you chose to use an alternative product we can accept no liability or responsibility for its effect on the quality of the extensions. All offers on the website are subject to stock availability, and we reserve the right to restrict or refuse any order at any time. Orders are allocated on a first come first serve basis and stock cannot be reserved.
Time Sensitive Fittings
Whilst we appreciate that hair extension are often fitted for a special occasion and or event, The Surrey Hair Club cannot be held liable for any decisions made in relation to such occasions. We strongly suggest that you allow enough time between the purchase of your hair extensions and the fitting date to allow for any unforeseen circumstances, such as delays in transit. If the item you have received is not as expected, or you wish to make an exchange or refund, allowing enough time between the purchase of your hair extensions and the event in question will allow a reasonable amount of time in order for us to resolve this for you. Should you receive an item you would like to exchange or refund, however based on your event you choose to go ahead with the fitting, e.g. you have in error received the incorrect fitting type, but are due to go on holiday and choose to fit the hair extensions despite receiving the wrong item, The Surrey Hair Club cannot be held responsible for this decision, and this relinquishes The Surrey Hair Clubs responsibility to offer a refund or exchange. In the very rare event that a fault is observed before fitting, or you are unhappy with the hair extensions, the same as above would apply. The Surrey Hair Club has an incredibly low error rate, however from time to time circumstances such as the above can naturally occur, and therefore we request that all users of The Surrey Hair Club acknowledge this before proceeding with a fitting.
Returns, refunds and Exchanges
The Surrey Hair Club are happy to refund or exchange any product providing it is returned to us in its original condition, and we are notified within 14 days of receipt (Distance Selling Regulations 2000). Before returning your items, please complete a returns form. All returning goods must arrive in their original condition for us to be able to honour a refund or exchange. If items arrive back with us and are outside of their original condition it will be at the discretion of our team to decide whether we are able to honour your request. Refunds or exchanges will not be honoured to products that arrive back with us in a used or tampered condition including but not limited to: Products which have been treated using colouring agents or other styling products. Products which have had heat applied to them e.g. have been curled or straightened. Products which have been damaged e.g. hair which has been cut. Products which have been removed from their packaging. Whilst this may appear to be a little stern this is enforced for hygiene purposes means they are not able to be resold to our customers. Under distance selling regulations hair extensions are considered “for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly”. Products which have had stickers or labels removed. Products which have been subjected to environmental damage such as cigarette smoke. As the product we are dealing with is a material, the scent of smoke will adversely affect the quality of the extensions and will make them unsaleable.Products which have been used Products that have been subjected to unrecommended environments such as exposure to sea water or chlorinated water.
Consequential Losses
Whilst our courier has a very high success rate for the correct delivery of parcels, by the very nature of the business from time to time parcels may become lost delayed misrouted. The Surrey Hair Club is not responsible for any consequential losses that result from missing parcels, including but not limited to lost clients and services. We strongly recommend that you allow enough time when placing your order for any issues of this nature to be resolved effectively before your fitting takes place, e.g. ordering 2 days in advance rather than the day before a fitting it due to take place.
Free Exchanges
The Surrey Hair Club permit one free exchange (customer must pay to return the items to us), whereby your new item(s) will be sent out free of charge via next day delivery. Should you require subsequent exchanges you will be charged a next day delivery fee of £6.98.
Faulty Products
If you have received a product which you believe to be faulty, you will need to complete a faulty product claim form. Once submitting your claim form, the item will need to be returned to our returns department for full assessment. For our faulty claim procedure to take place we will require the return of all items relating to the claim, at which point an assessment will take place. We aim to complete our assessment within a 14 working day period, and will contact you with our findings once complete. Please be aware that it is essential that the goods relating to the claim are returned to us within 7 working days of the claims submission, and until the goods are received the process cannot begin. Please be aware that if your faulty product claim is in relation to hair purchased, we are only able to accept the item back as a claim if our aftercare products have been purchased on the same order as the hair in question to ensure the correct products have been used as part of the maintenance and upkeep of the product. If a fault is found with the hair, only the cost of the hair will be refunded or exchanged at the discretion of The Surrey Hair Club, and no further costs reimbursed. The Surrey Hair Club cannot accept responsibility for any consequential losses. To make a claim, please email hello@thesurreyhairclub.co.uk to request a claim form. Please be aware that for a claim to be processed, there must be a reasonable reason for the return, as hair extensions are a perishable item which will change over time. We would recommend the purchase of our own aftercare products at the time of the purchase to help support your claim. Please be aware that if hair extensions have been exposed to unfavourable conditions, such as chlorine, sea water, or cosmetic treatments that may have affected the hair extensions your claim may not be able to be processed. Hair extensions are a human product, and therefore no 2 sets of hair extensions can ever be fully identical. Hair extensions require a great deal of care to ensure they remain in an “as new” condition, and we have a wealth of guides and advice to help you to care for your hair extensions correctly. Please click here.